Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
How long does it take to receive an order?
Our average delivery time is 5 to 7 working days.
For some products, we deliver in less than a week.
To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries, which allows us to offer you truly advantageous prices compared to what you could find in a physical store.
Where do we deliver and what are the delivery costs?
We deliver worldwide, and our delivery fees are FREE.
Where do we come from?
Our company is Canadian.
Who delivers my item and what are the delivery times?
Your items are delivered via your local postal service.
Items are delivered according to the terms and conditions of your local post office.
What happens if no one is home?
Don't worry, your items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your local post office for you to pick up.
I entered the wrong delivery address, what should I do?
Don't panic! If your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made.
Some items are missing from my order, where are they?
We work with several suppliers, and when you place an order, each supplier handles a specific product. If you order 5 different items, you will receive 5 separate packages, and these will arrive at different times (some will be faster, others slower). However, if you order the same product 3 times, they will all be shipped in a single package.
How do I apply my promotional code?
Once you have completed this action, confirm your selection by clicking on "Payment". The payment page will open, and you can take full advantage of this offer by entering its code, which will automatically apply the discount.
Example : A promotion is available on the website: "Buy Product A, get Product B free" with the code "PROMO". I select the desired Product A and Product B, which corresponds to a predefined selection of items. Both items are in my cart, and I can click the "Checkout" button and enter my code "PROMO" in the next step.
Is your site secure?
This site is 100% secure. And to be honest, we could even say it's 300% secure.
Here's why:
First, the site you are visiting is on an HTTPS server (the small green padlock on the left side of this page's URL is there to remind you).
Most websites only secure their shopping cart and payment processing. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Finally, regarding payment, we use Stripe, which are the benchmarks in terms of online transaction security.
In summary, you order with complete security.
What are the payment methods?
Currently, you can pay by credit card and PayPal on our website. We do not accept bank checks, bank transfers, or cash on delivery.